CASE STUDY

Modernizing IT for Scalable Senior Living Growth 

How NET Xperts LLC helped a growing senior living organization modernize infrastructure, reduce IT burden, and gain dependable 24/7 support without maintaining on-site IT staff.

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Results at a Glance

700

Employees Supported

20

Locations Supported

20 → 3

Servers Consolidated

24/7

Support & Monitoring

< 3 Hours

Average Help Desk Response

The Challenge

As the organization expanded across multiple locations and business units, a single internal IT resource could no longer provide the coverage, expertise, and strategic guidance required to support growth. Aging on-premises infrastructure and increasing technology complexity created operation risk and added to the IT burden.

The Solution

NET Xperts LLC became the customer’s full-service managed IT partner, delivering enterprise-level support, modern infrastructure, and strategic technology guidance. We modernized their environment in phases to ensure stability while improving reliability, security, and scalability across all locations.

Managed IT Services

24/7 monitoring, help desk support, and proactive management.

Modernized Infrastructure

Moved from physical servers to a streamlined virtual environment.

Microsoft 365 Adoption

Migrated 700 users to Exchange Online and Microsoft Teams.

The Transformation

Before NET Xperts
  • One Internal IT resource
  • ~20 physical servers across multiple locations
  • On-premises Exchange environment
  • Limited support coverage
  • Growing infrastructure burden
After NET Xperts
  • Full NET Xperts managed IT team
  • 3 virtual host servers in a single location
  • Microsoft 365 cloud environment
  • 24/7 monitoring and support
  • Scalable infrastructure built for growth

Business Impact

A more resilient IT environment

Lower infrastructure burden and reduced hardware costs

Modern technology that supports resident care

Scalable support available 24/7.

Continuous visibility through proactive monitoring

Technology guidance aligned to business growth

Ready to Scale Your Technology?

NET Xperts helps senior living and multi-location organizations modernize technology, reduce IT burden, and focus on what matters most.

Trusted Pittsburgh Managed Service Provider with Proven Ethical Leadership

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Recognized Nationally for Ethics, Operational Excellence, and Longevity

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BBB Torch Award® – Ethical Excellence (2014, 2025)

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MSP 501 – 13 Consecutive Years Ranked

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#40 Global | #2 Pennsylvania – MSP 501 (2023)

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Inc. 5000 – Proven, Sustainable Growth

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Channel Futures – Global MSP Leader

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Pittsburgh Business Times – Best Places to Work

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Community Partner – Beverly’s Birthdays Pittsburgh

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