Supplemental IT Services

Flexible IT Support That Extends Your Team, Without Full Outsourcing

Not every organization needs fully managed services. Some already have internal IT leadership, but need additional expertise, capacity, or coverage at specific times.

Our Supplemental IT Services provide targeted support that integrates with your existing environment. This allows you to strengthen your IT capabilities without replacing your internal team or committing to full outsourcing.

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We Work With Your IT Team

Our supplemental IT services are designed to complement your existing team, filling gaps and providing support exactly where and when you need it.

Extended Team Capacity

Augment your existing IT staff during peak periods, projects, or vacations without permanent hiring costs.

Specialized Expertise

Access specialized skills for projects like cloud migrations, security audits, or infrastructure upgrades.

24/7 Support Coverage

Provide round-the-clock monitoring and support while your internal team focuses on strategic initiatives.

Security Reinforcement

Strengthen your security posture with additional monitoring, threat detection, and incident response support.

Help Desk Overflow

Handle ticket overflow and reduce response times without overwhelming your existing support staff.

Project-Based Support

Get expert assistance for specific projects without committing to long-term contracts or new hires.

How Supplemental IT Fits Within Technical Services

Supplemental IT complements our other technical services.

Some organizations rely on Managed IT Services for full operational ownership. Others use Supplemental IT to extend internal teams while leveraging our cybersecurity and cloud expertise as needed.

This flexible approach ensures you receive the right level of support—without unnecessary overlap or loss of control.

Who Supplemental IT Is For:

Supplemental IT services are ideal for organizations that:

  • Have internal IT staff but need additional capacity or specialized skills
  • Require support for specific projects, transitions, or initiatives
  • Need temporary coverage due to vacations, leave, or staffing gaps
  • Want a trusted escalation path for complex technical challenges
  • Would benefit from the advanced IT tools that we can offer internal IT staff

 

What Sets Our Services Apart:

  • One accountable team managing IT operations, cybersecurity, cloud, and supplemental support—no handoffs, no silos
  • Security-first operations embedded into daily IT management, not added as an afterthought
  • A coordinated Technical Services model that aligns operations, protection, and modernization
  • A long-term partnership approach focused on stability, resilience, and measurable outcomes

Need Additional IT Support Without Replacing Your Team?

Whether your priority is operational stability, cybersecurity, modernization, or supplemental support, we help organizations build technology environments that are secure, resilient, and designed to grow.

We will start with a conversation about your environment, priorities, and where you need support—no obligation.

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Trusted Pittsburgh Managed Service Provider with Proven Ethical Leadership

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Recognized Nationally for Ethics, Operational Excellence, and Longevity

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BBB Torch Award® – Ethical Excellence (2014, 2025)

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MSP 501 – 13 Consecutive Years Ranked

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#40 Global | #2 Pennsylvania – MSP 501 (2023)

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